About Us
Quality and trust address DBSA Health, we are working to offer health tourism in Turkey in the best possible way.
About Us
DBSA, an international company based in Istanbul, has been a pioneer in the health sector for over 15 years.
The experience of our company founders, who are graduates of the Faculty of Pharmacy, dates back to their university years in the health sector.
Over the years, based on their 15 years of experience, DBSA Global company intermediates their patients to receive treatment in hospitals through DBSA Global company.
Our company, located in Istanbul, provides services in health tourism and accepts patients from all nations to receive treatment at selected hospitals in Turkey, with which we have agreements, and also provides transportation, accommodation, and tourism services for patients.
Our Legal Responsibility
The responsibilities of agencies providing Health Tourism services, as determined by the Health Tourism (SATURK) Board of the Ministry of Health of the Republic of Turkey, are as follows:
Health Tourism Agencies' Responsibilities are defined as intermediary firms in health tourism and are known as 'facilitators' in English.
'Facilitator' means a person or institution that assists others or facilitates tasks.
Therefore, these institutions are seen as individuals or organizations that facilitate communication between those who demand services in health tourism and service providers.
- Intermediary institutions must be impartial towards the demands of the patient and should not exert pressure, especially on directing to one or more healthcare facilities.
- The process to be managed by the intermediary institution must be in line with the preferences of the patient.
- Intermediary institutions must have health professionals with sufficient competence in medical technology and medical science when providing advice and recommendations.
- Intermediary institutions must prefer hospitals that have fulfilled the accreditation criteria in health tourism primarily and particularly in directing or managing the process with the patient and their families. These hospitals must provide assurance in terms of clinical quality reliability.
- Intermediary institutions must provide information through their website to facilitate communication with international patients.
- Intermediary institutions must provide patients with sufficient and detailed information regarding the service groups offered by hospitals.
- Intermediary institutions must have defined and documented processes for appointment requests coming from the patient or third parties acting on behalf of the patient.
- Intermediary institutions must ensure that the hospitals they direct patients to have an interpreter employment proportionate to the health tourism department of the hospital and the target audience.
- Intermediary institutions must use a standard language and checklist that can be easily understood by all scientifically accepted parties when sharing information between hospitals or with the patient.
- Information regarding the pricing policy must be provided to the patient to demonstrate a reasonable cost calculation and treatment plan.
- Confirmation must be given to the patient regarding the receipt and evaluation of medical information and patient data by the hospital.
- The process of preparing treatments at the hospital, including the provision of medical data from telemedicine and/or web-based sources, must be shared with the patient.
- Information must be provided to the patient about the security of exchanging and processing hospital and patient data.
- The patient must be informed about all treatment alternatives recommended by the healthcare facility or physician.
- Approval must be obtained from the patient regarding the agreed treatment plan.
- Predictions must be made regarding the necessary time for treatment under normal conditions except for possible complications.
- Information regarding rehabilitation programs must be provided if necessary after medical intervention/procedure.
- Intermediary institutions must clearly state the conditions for advance payments, payment methods, refund policy, and the possibility of continuing treatment in case of any problems.
- Support for visa application, including if necessary a confirmation letter, must be provided.
- Information on how to reach the recommended hospital must be accessible and transparently published for relevant parties through printed materials or the web.
- All processes until reaching the hospital such as flight planning, reception, and transfer steps must be coordinated.
- Reservation of accommodation must be made, and reservation and other services must be provided according to the requests of the patient and companion. (e.g., Shopping tours, city tours, museum and theater visits.)
- Responsibilities and obligations in case of changes or cancellations of travel must be clarified.
- Information about possible tourism programs after treatment or rehabilitation phase must be provided to the patient.
- After all procedures, necessary documentation must be delivered to the patient and, if any, to the patient's insurance company.
- Feedback from patients and their relatives must be collected and shared with SATURK and the hospital through software.
Health Tourism Intermediary Institutions organize travel arrangements before the trip; they prepare and ensure the continuity of arrangements related to patient, referrers, insurance companies, and the patient's admission and stay in the hospital. The intermediary institution itself or its contracted travel agencies, airlines, interpreters, and other stakeholders provide necessary and non-medical services to the patient as required.
Vision / Mission
- To be with our patients before and after treatment in Turkey at all times
- To ensure that our patients reach accurate diagnosis and treatment as soon as possible and at the lowest cost
- To respond to all kinds of needs and requests of our patients during their stay in Turkey
- To ensure that our patients complete their treatments in the most distinguished hospitals with the latest technological and scientific developments
- To ensure the safe return of our patients to their countries after completing their treatments
